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Shipping, Payment & Warranty


Payment Options

Internet Transfer and Bank Deposits

You can transfer the amount for your transaction into our account directly by EFT or cash deposit or use the integrated payment platforms in Ealabhan Online and Ealashop to pay by credit card.

PLEASE NOTE: Unless otherwise agreed, orders will not be dispatched until cleared funds are received in our account.

Our bank details are:

Bank Name: Standard Bank
Account Name: Ealabhan IT Services cc
Branch: Umhlanga Ridge
Account Number: 252128745

Please use your name and order number as the reference.
Please email your payment confirmation to orders@ealabhan.co.za.

PLEASE NOTE: All transactions will be processed in South African Rands (ZAR). All banking and forex charges will be to the purchasers account.

Online Payment Services

The main Ealabhan Online website uses an external payment platform to provide credit card, EFT and ewallet facilities. We are preparing to introduce a PAYPAL Gateway. The payment platform provided by Ealashop, an external website, is operated by a third party who use Virtual Card Services (VCS). Both The Ealabhan Online and Ealashop payment portals are fully accredited service providers with the South African Banking Authorities and thereby conform to all local terms and conditions of service provision. They both operate state of the art security procedures. Both support all major credit cards.

Warranties and Returns

Items may be returned for refund or replacement subject to manufacturer and/or Ealabhan Online restrictions. All product returns must have a Returned Merchandise Authorization (RMA) issued by Ealabhan Online. Defective items may be returned for refund or replacement subject to the following restrictions:

1. All products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

2. Software and consumables are non-refundable unless returned unopened in their original packaging with documentation.

3. Certain hardware items and all custom/special orders may only be returned for replacement and not for refund.

4. All returns must be shipped freight prepaid.

5. Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (shipping, transaction and insurance) are not refundable.

6. If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

Overseas Goods

Some goods and services may be provided by suppliers outside South Africa. In that case goods are examined by South African Customs on arrival in South Africa. We cannot therefore provide definite delivery dates in respect of such items, or the application of any applicable taxes and their amounts. The customer is entirely responsible for the payment of any taxes requested by the South African Authorities and the resolution of any disputes thereon.

Holiday Season Policy

Please take note of our holiday season policies: Ealabhan Online will remain available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times between the 15th of December and the 5th of January.
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